Support Service Officer - Erbil - IQ Talent Marketplace

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type

Local – Fixed Term Employee (Fixed Term)

Job Description

PURPOSE OF POSITION:

Support Services Officer is responsible to provide full services support to the operations team and Support Service manager.

The holder of the position should communicate World Vision’s ethos and demonstrate a quality of spiritual life that is an example to others.

Major Responsibilities

Procurement Support

• Ensure PRFs are in place and approved on time.
• Check procurement plans against budgets (if needed)
• Follow up with Supply Chain unit on the progress on purchases.
• Act as central receiver for operations.
• Support Supply Chain in various matters as needed such as market assessment, technical evaluation, contract preparation etc.

Administration, P&C and Finance, Services Support

• Support Operations teams on all office support services departmental needs (P&C, IT, Finance, Admin, Procurement, Security etc.
• Ensure contracts are in place and updated on time for buildings, vehicles, staff, service providers etc. for the operations.
• Facilitate communication with all units of the organization and external stakeholders as relevant. Send/receive and distribute all incoming and outgoing mail/faxes/letters/documents.
• Prepare transactional documents in support of general operations processes and support coordination of transaction processing (e.g. Operating Cash advance, payment requests, travel authorizations, travel advances, etc.).
• Support travel and logistics arrangements for staff and visitors. Schedule and coordinate appointments. Provide logistical and communication support to event planning activities.
• Ensure assignments for staff’s accommodation are done and communicated.
• Support project team to set up buildings/centers/offices for the project activities and ensure that utilities are available and working properly in the office, warehouse, centers and team house.
• Assist Support Service Manager in ensuring the operations teams needs are met in a timely manner.
• Support organizing events for operations team in the main office and areas as needed.
• Arranging the hotel booking and event management in country.

Other Roles

• Collaborate with main office Support services department in behalf of Operations Team for issues needing follow ups.
• Preparation of Procurement Committee submission documents based on the direction given by the coordinators/specialists.
• Any other duties as requested.

Knowledge, Skills, And Abilities

Required professional experience and Language:

• At least 1 years’ experience working in an office environment in a clerical or administrative role.
• Experience with a local or international NGO a plus.
• Experience: at least 3 years working in relief/Aid or development work. .Previous experience of INGO work.
• Experience working with IDPs, Refugees and conflict-affected persons. .Experience in managing an administration department.
• Experience in working in an emergency relief setting is desirable.
• Conversant in English Good written and oral communication skills
• Native local languages, Iraq citizen, Excellent English, Kurdish and Arabic communication skills (oral and written).

Required Education, Training, License, Registration, And Certification

• The holder of this position must have a minimum of a diploma/bachelor’s degree in administration, or any other related course from a recognized University.

Preferred Knowledge And Qualifications

• Very comfortable supporting project team
• Must be a self-starter, pro-active and excellent at multi-tasking
• Must have strong analytical, problem solving and organizational skills with an attention to details.
• Requires the ability to effectively present concepts to lay users in various settings and by various means (verbal and written).
• Requires strong communication skills to interact with all levels of staff and management.
• Must be able to work effectively with a diverse team.
• Requires the ability to work under pressure and on multiple tasks.
• Must have a service orientation.
• Thorough knowledge of MS Office and Lotus Notes Excellent organizational and coordination skills
• Good understanding of World Vision administration standards
• Must have cross-cultural sensitivity, flexible worldview and emotional maturity .Ability to work in and contribute to a team building environment.
• Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environments and physical hardship conditions with limited resources.
• Commitment to World Vision Core Values and Mission Statement
• Ability to exhibit exemplary lifestyle as interpreted in specific local cultural context.

Travel and/or Work Environment

• Office environment: office field based.
• Travel: Domestic travel is required.
• On call: During normal working hours unless there is an emergency.

Applicant Types Accepted

Local Applicants Only