IP Operations Intern - IQ Talent Marketplace

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for IP Operations Intern in Iraq. In this specific position you will have to Provide day-to-day administrative support with readily available advice for customer operations processes and activities to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.

Join us in connecting people and improving lives!

In this IP Operations Intern position

• Under direct supervision, you will support delivery of customer operations processes and activities
• You will perform assigned tasks of generally repetitive nature to support other team members such as receive & enter orders, shipping verifications, pricing verifications, etc.
• You will assist with requests from sales such as quoting, exception deal management, historical account overview, billing corrections, etc.
• You will have to collect/ deliver shipments within specified time by planning routes, interacting with external departments, timely communications, etc.
• You will carry out standard loading/ unloading of the loading unit/ loading security, report exceptions.
• You will maintain direct contact with dispatcher (inbound / outbound) and cartage driver.
• You will record routine loading/ unloading activities at customer end through appropriate tools scanning application, phones, etc.
• You will have to enter data into database or computerized system to maintain up-to-date transportation records and to track the status of orders and deliveries.
• You will have to contact shipping agencies, transport companies, and customers to verify delivery prices and schedules.
• You will have to respond promptly and accurately to routine internal and customer enquiries on delivery times and the status of shipments and orders.
• You will follow and achieve compliance with set processes and policies.
• You will have to check recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidance

Now, here’s what we need from you.

• Bachelor’s Degree or equivalent experience/qualification
• Less than 2 years within the same field
• Excellent communicator in English, both written and verbal

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.