Barista - IQ Talent Marketplace

Location :4 street – Yarmuk

Tasks and Responsibilities :

Beverage Preparation:

• Prepare and serve espresso-based drinks, including lattes, cappuccinos, and macchiatos.
• Grind coffee beans and brew coffee using various brewing methods, such as pour-over or French press.
• Froth milk and create latte art to enhance the presentation of beverages.
• Prepare and serve a variety of tea-based beverages, including loose-leaf teas and specialty tea blends.
• Follow recipes and beverage standards to ensure consistency and quality.

Customer Service:

• Greet customers, take their orders, and provide recommendations based on their preferences.
• Provide a friendly and welcoming atmosphere, engaging in conversation with customers when appropriate.
• Answer customer inquiries, address concerns, and resolve any issues that may arise.
• Handle cash transactions and operate the cash register accurately.
• Ensure cleanliness and organization of the counter and seating areas.
• Product Knowledge:
• Stay updated on coffee and tea trends, as well as the origin and characteristics of different beans and blends.
• Educate customers on different coffee and tea varieties, flavor profiles, and brewing methods.
• Provide information about seasonal specials, promotions, and menu offerings.
• Assist customers in selecting the most suitable beverage based on their preferences.

Equipment Maintenance:

• Clean and maintain coffee equipment, including espresso machines, grinders, and brewers.
• Perform regular maintenance tasks, such as descaling and backflushing machines.
• Ensure the proper functioning of equipment and report any malfunctions or repairs needed.
• Follow health and safety guidelines in handling and storing equipment and supplies.

Inventory Management:

• Monitor and manage inventory levels of coffee beans, tea leaves, syrups, and other ingredients.
• Restock supplies as needed, ensuring availability of ingredients and materials for beverage preparation.
• Assist in receiving and inspecting deliveries, verifying quantities and quality of products.
• Report any inventory discrepancies or issues to the supervisor or manager.
• Train baristas to engage with customers, provide product recommendations, and create a welcoming atmosphere.
• Handle customer inquiries, complaints, and special requests in a professional and timely manner.
• Monitor customer satisfaction levels and take proactive measures to enhance the overall customer experience.

Job Requirements:

• Previous experience as a barista or in a similar customer service role is preferred.
• Knowledge of different coffee and tea varieties, brewing methods, and flavor profiles.
• Familiarity with espresso machines, grinders, and other coffee equipment.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple customer orders simultaneously.
• Attention to detail in beverage preparation and presentation.
• Strong work ethic and a positive attitude.
• Ability to work in a team and collaborate effectively with colleagues.
• Flexibility in working hours, including weekends and holidays.
• Knowledge of health and safety regulations related to food handling and sanitation.