Monitoring and CRA Senior Officer - Erbil / Kirkuk - IQ Talent Marketplace

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Monitoring and CRA Senior Officer is responsible for overseeing monitoring and client responsiveness accountability functions within the Iraq office and coordinating with International Rescue Committee (IRC) partners across Iraq. This role involves communication, coordination, and implementation of client responsiveness accountability, monitoring, and learning frameworks for IRC projects. The Monitoring and CRA Senior Officer is tasked with developing a systematic monitoring framework aimed at enhancing the collection of both qualitative and quantitative evidence.

Furthermore, the Monitoring and CRA Senior Officer leads in creating monitoring and CRA tools and activities, contributing to the relevance, effectiveness, and efficiency of IRC programs. Additionally, this role encompasses the management of program data for quality assurance purposes. The position requires regular visits to various locations across Iraq and the Kurdistan region.

Major Responsibilities

Client Responsiveness and Accountability (70% of time)

• Lead the mobilization of resources for ongoing and future CRA initiatives, in close collaboration with the MEAL coordinator. Incorporate protection safeguards, supervise implementation, and take corrective measures.
• Coordinate consultations with stakeholders to inform system design and implementation alongside the MEAL team.
• Implement the risk management plan in close coordination with country management, human resources, and safety/security personnel.
• Develop a roadmap for enhancing CRA system strengthening for the IRC Iraq Country Office and local partners.
• Conduct annual reviews of the Client Responsiveness and Accountability SOPs in-country, in close collaboration with the regional technical unit.
• Collaborate closely with the MEL and program teams to ensure the inclusion of CRA in key processes and activities related to projects and longer-term planning.
• Support project teams in creating monitoring and data-capturing tools.
• Provide technical training for enumerators in terms of data collection approaches, data protection, and client safeguarding.
• Ensure the execution and implementation of IRC’s Client Responsiveness and Accountability (CRA) channels in the field offices.
• Raising community awareness about access and eligibility to services, expected staff behavior and client feedback and safeguarding mechanisms, and how to use them.
• Collecting and recording client feedback while carrying out project activities.
• Reporting on client needs, preferences, and feedback to their supervisor.

MEAL Coordination with IRC Partners Across Iraq (30% of time)

• Conduct regular visits to IRC’s partner offices across Iraq.

Serve as the primary MEAL field liaison between the IRC MEAL team and partners’ MEAL focal points.

• Ensure that partners’ MEAL focal points are equipped with the appropriate data collection tools and means for various project activities.
• Ensure that the data flow for regular reporting is understood and effectively utilized by MEAL focal points from partners.
• Provide necessary support in introducing new mechanisms and tools for data collection and reporting to partners’ MEAL focal points.
• Responsible for identifying and capturing learning opportunities in the coordination mechanism of MEAL management between IRC and its partners.

Staff Management and Development

• Coach, train, and mentor CRA and MEAL assistants with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development guidance.
• Supervise and mentor CRA and MEAL assistant, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and providing documented semi-annual performance reviews.
• Provide constructive feedback and counsel on appropriate career paths and professional development.
• Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage.
• Offer leadership support for successful adherence by MEAL assistant to IRC’s Global HR Operating Policies and Procedures.

Key Working Relationships

Position Reports to: MEAL Coordinator

Position technically supervised by: MEAL Coordinator

Position directly supervises: CRA Assistant (Country Office),

Position technically supervises: MEAL Assistant (Ninewa Office)

Indirect Reporting: N/A

Other Internal And/or External Contacts

Internal: Close collaboration is required with other MEAL staff, particularly the Information Management (IM) Manager and the CRA Project Manager at HQ office. This collaboration extends to MEAL Officers, other IRC Iraq program sectors. Additionally, coordination is essential with the Grants, Supply Chain, HR, and Finance Departments.

External: Collaborate closely with local partners, particularly their MEAL focal points, and external consultants for evaluations and research.

Minimum Qualifications:Education: Bachelor’s degree in social work, data science, development studies, or other appropriate fields. A master’s degree in a relevant field is a plus.

Work Experience: A minimum of 3 years of MEAL experience in the field of humanitarian emergency and development is required, preferably working with refugees or conflict-affected populations.

Travel: The position requires 50% of the time to be spent visiting implementation areas in Ninewa, Kirkuk, Anbar, Salahadeen, and Baghdad.

Demonstrated Skills And Competencies

• Language Skills: Fluency in spoken/written English and Arabic / Kurdish is a plus.
• Strong understanding of design and implementation of M&E systems; including qualitative and quantitative approaches to assessment and monitoring.
• Knowledge of ODK database and information dissemination software, with preferred knowledge in GIS.
• Proven leadership, program management, staff development, planning, analytical, interpersonal, and communication skills.
• Competency in writing progress and observation reports and data audit reports; familiarity with principles and practice of data analysis.
• Excellent knowledge of MS Word, Excel, PowerPoint, and email/internet software.
• Ability to travel to and be based in project sites as needed.

Total Benefits

Salary range: (2,503,846 – 3,255,000) Iraqi Dinars, based on various factors including the labor market, job type, internal equity and budget as well as calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

13th month salary per year.

21 days of leave and 15 days of paid holidays per year.

IRC provides health insurance for staff and their dependents.

Notice to all Job Seekers

IRC implements an equal employment opportunity policy, and our recruitment process is based on merit.

Applicants and/or successful interview candidates (both internal and external) are not required to pay any fees at any stage of the recruitment process.

If anyone asks you for any financial or non-financial favors to help you secure a job at IRC, kindly report to [email protected].

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Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.