Referrals Officer - IQ Talent Marketplace

About SEED Foundation: SEED Foundation is a registered NGO in the Kurdistan Region of Iraq. SEED’s mission is to protect, empower, and support the recovery of survivors of violence and others at risk. SEED is committed to delivering high quality, holistic approaches, which combine international expertise and local know-how to achieve results for the people of Iraq and Kurdistan Region. SEED’s programming focuses on three key objectives: 1) the delivery of transformational, comprehensive services including case management, mental health, and legal services, as well as psychosocial support activities; 2) strengthening the capacity of service providers through education, training, and capacity-development programs; and 3) promoting policy and social change to strengthen the rights of, and protections for, vulnerable groups and individuals through public awareness, technical assistance, and advocacy.

Role of the Referrals Officer: 

The Referrals Officer is a vital component of SEED’s Service Delivery team, which works to protect, empower and support the recovery of vulnerable individuals in Kurdistan. The Referrals Officer is responsible for logging and tracking all inquiries for support and referrals that are received for SEED’s services across multiple modalities (email, social media, phone). The Referrals Officer will operate SEED’s Service Line where they will receive calls directly from potential clients, community members, and external stakeholders. The Referrals Officer will often be the first point of contact for survivors and will need to respond to individuals in a supportive, survivor-centered manner, ensuring that they are linked to the most suitable services within SEEDs service delivery component in a timely fashion.

The Referrals Officer will assess the survivors’ needs to inform intake, provide basic support and psychological first aid as needed, communicate effectively with potential clients and service providers, provide information on SEED services and address questions and concerns, and ensure strong information management and coordination on follow up. The Referrals Officer will be part of the Service Delivery Department (SDD) and will report to the Service Delivery Department Manager.  The Referrals Officer will be based in Erbil but may be asked to travel within the KRI to all Service Delivery locations.

Specific Tasks:

• Log and track all inquiries for support and referrals that are received for SEED’s services across multiple locations & modalities.  
• Operate SEED’s Service Line and receive calls directly from potential clients, members of the community, local, national and international and government agencies.  
• Manage SEED’s referral email and direct inquiries received through SEED’s website, and social media. 
• Be a focal point for non-Service Delivery SEED staff for information about services and referrals.  
• Work collaboratively with Service Delivery Coordinators and Protection Service Delivery Managers across multiple service sites to ensure all inquiries of support and referrals are suitably logged, tracked and actioned.   
• Conduct community outreaching and support with outreaching plans.
• Ensure all inquiries for support and referrals receive a response within specified timeframes.  
• Provide basic support and psychological first aid to clients as needed.
• Contribute to the development of SEED’s referral and intake processes.  
• Update and maintain mapping of other services in the community.
• Maintain good working relationships with government agencies and other organizations.  
• Ensuring referral information leaflets are being developed, revised, and distributed.
• Perform other duties as assigned by the supervisor. 

• University degree in social work, psychology or a related field.
• Minimum of 2-3 years of professional experience as a social worker, caseworker, case manager, or other relevant position within an NGO. Familiarity with case management and/or referral standard operating procedures is desirable.
• Strong written and oral communication skills in English, Sorani and Badini Kurdish, and Arabic.
• Experience providing case management, psychosocial support services and psychological first aid. Experience in GBV  is essential, experience in child protection services highly desirable. 
• Experience working with survivors of gender based violence, trafficking, internally displaced persons, refugees and other populations experiencing a lack of social protection and social inequalities desirable.
• Experience in case referrals and intake. 
• Experience in providing crisis communication and PFA.
• Strong computer and information management skills, including using online databases.
• Strong belief in human rights and gender equality.
• Proficient coordination skills.
• Compassionate, flexible, diligent, trustworthy, resourceful, interested in learning new skills, and able to work both independently and as part of a team.
• Good interpersonal skills including the ability to gain trust and build relationships with team members and clients.

• Interested candidates are invited to submit their cover letter and resume via this LINK.
• Only shortlisted candidates will be contacted.

• Applications will be accepted and reviewed on a rolling basis until the position is filled.