Service Planner APIP - IQ Talent Marketplace

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Service Planner APIP

The purpose of this role is to lead and manage the planning of all technical service work in coordination with the Country Technical Manager. Additionally, the purpose is also to engage with Service Account Managers to obtain customer specific work requirements to plan the work and assign resources in an optimal way.

Key responsibilities

• Technical Service work planning — long term planning of preventive maintenance, projects, training, vacation– short term planning of corrective maintenance and quality related demands
• Coordinate with FSE/SAM &Technical Managers for tasks on daily basis. Securing of booking of Service activities in SAP (or existing system), according to the standardized processes and specifications
• Plan Activities & update FSM Service Board in coordination with relevant SAM/TM/CTM. Responsible to ensure on time reporting of FSE & request of WO & CS Orders prior to service activity.
• Ensuring that technical documentation of work performed are complete and according to the company processes.
• FSM/MDA Level 1 or 2 releaser as designated. To ensure all reports are checked/ edited/ to correct work allocations, and asses for invoicing if applicable as per contractual term.
• Maintain Systems/Reports/Dashboards and documents files as applicable for Service work reports, After sales service files, Equipment/tools, Monthly production & efficiency figures.
• Timely invoicing & tracking of the activities (suppliers and customers) where applicable
• Ensure & maintain teams’ understanding and implement the pertinent operational and contractual requirements to properly invoice, plan and allocate activities and parts.
• Supervise the Storekeeper for the timely order preventive maintenance parts in advance and maintain logistics activities per company processes (inventory management, ordering, receiving, documentation etc.)
• Prepare monthly reports on FSE time utilization and over time.
• Handling the administration work in an efficient manner.
• Initiate process improvements, technical innovations, guidelines etc.
• Coach and develop less experienced staff in multiple areas.
• Take on special projects as required by line manager which may include inter-departmental collaboration.

You Bring These Skills, Experience & Education

• University Degree in Technical Discipline/Preferably in Electronics.
• 2-5+ Years Experience in Engineering field/service administration
• Proficiency in written and verbal English is mandatory.

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad – a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we’ll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.