Reporting & Coordination Officer - Erbil - IQ Talent Marketplace

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action – helping people triumph over adversity and build stronger communities from within. Now, and for the future. Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks and promote sustainable change by supporting community-led and market-driven initiatives. Recognizing both the great potential and the complex challenges faced by the Middle East, since 1989 Mercy Corps has been implementing a range of humanitarian assistance and development programs tailored to the specific needs of the region and of those communities where we work. Mercy Corps has worked across Iraq’s 18 governorates since 2003, implementing relief and development programming, more than a third of which has focused on the specific needs of refugees and displaced persons. Mercy Corps Iraq’s current goal is to work with new and existing civil society, public and private sector partners to meet immediate and long-term needs by strengthening communities’ ability to rebuild amidst increasing crises. Mercy Corps Iraq focuses on (1) a relief-to-resilience pathway to meet the needs of conflict-affected communities leveraging agency expertise in conflict management and civil society development (2) a humanitarian response that empowers conflict-affected populations to meet their own needs (3) partnering with conflict-affected adolescents to address their diverse needs, promoting leadership and linkages with civil society.

Program / Department Summary

The Reporting & Coordination Officer sits within the Program Grants and Development team, within the Programs department.

General Position Summary

The Reporting & Coordination Officer (RCO) will support the Program Grants and Development Specialist in developing quality donor and internal reports. This will involve coordinating with relevant program and MEL departments to ensure the reporting is on track and on time. The RCO will be responsible for tracking and scheduling key program management meetings, including Budget Vs. Actual (BVA) and kick-off and close-out meetings, and documenting all action points. The RCO will also be responsible for ensuring the program grants and development teams and program teams are filing documents correctly, and in line with Mercy Corps’ record retention policy. The RCO will also be involved in supporting  program success stories in coordination with all program teams, and provide writing and copy editing support (capacity building support) to other team members as needed.

Essential Job Responsibilities

• Work with the Program Grants and Development Specialist to ensure all donor reports are submitted on-time, and of high quality.
• Lead on the coordinating and drafting of all monthly donor reports, both formal and informal.
• Support the Program Grants and Development Specialist in coordinating and drafting quarterly and annual donor reports.
• Responsible for tracking and scheduling important meetings such as Budget vs Actual (BVA) meetings, kick-off and close-out meetings, and that action points are all documented.
• Responsible for ensuring all program documents are filed correctly, and that all teams are following Mercy Corps Record Retention Policy, including conducting regular filing audits.
• Support the program team to identify, research, write, and report on key success stories for internal and external audiences, packaging stories that center on evidence to further illustrate impact of the programming.
• Develop and design communication materials as needed, including program briefs, short reports, activity plans, thematic briefs and information updates.
• Assist the Program Grants and Development Specialist in developing capacity building training and ongoing mentoring of program teams to ensure drafting of quality reports, success stories, and other program materials.
• Abide by all security and operation protocols and adhere to Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plans.
• Conduct him/herself professionally at all times.

ACCOUNTABILITY/REPORTING
 

• Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Ensure all internal control procedures are adhered to and that necessary measures are put in place to ensure high standards of accountability and compliance.
• Ensure findings from endline surveys, evaluations, and internal and external audits are used to improve programs.

Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects. Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

Supervisory Responsibility: None

Accountability: Accountable to the position description and Mercy Corps’ HR Manual.

Reports Directly To: Program Development and Grants Specialist

Works Directly With: Program Development and Grants Manager, Program team and other departments.

External Contacts: None

Knowledge and Experience

• Bachelor’s degree in related fields is preferred.
• Excellent experience and qualifications in writing in English.
• Good experience and qualifications in leading training and workshops.
• Good understanding of donor reporting.
• Minimum 2 years’ experience working with an international NGO.
• High level computer and internet skills are required.
• Fluency in English.
• Kurdish & Arabic language skills highly desired.
• Strong leadership, problem-solving skills and effective listening, negotiation and representation skills and the ability to work comfortably with an ethnically diverse staff in a sensitive environment.
• Sense of creativity.
• Strong multi-tasking, organizational, prioritization skills are necessary.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
• Commitment to working with vulnerable groups regardless of race, religion, or gender.
• Understanding of and demonstrated commitment to the importance of a balanced gender representation within youth programming.

Success Factors

The successful RCO will demonstrate ability to lead and communicate effectively with team members of varied work styles, follow procedures, and meet deadlines. Excellent written and oral communication skills (email communications, regular updates, and internal and external reports). Demonstrated flexibility and creativity in planning and problem solving. Proven ability to learn quickly, take initiative, and be accountable for results. Ability to understand the larger picture while remaining focused on the details. Ability to work with diverse groups of people.

Living Conditions / Environmental Conditions

The position is based in Erbil, Iraq. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values always and in all in-country venues.

QUALIFICATIONS AND EXPERINCE:

Successful candidates should meet the education and experience requirements in the position descriptions for the vacant positions.

S/he must be self- motivated, creative, tolerant, and able to work in difficult, stressful environments and follow Mercy Corps procedures. S/he must respect diversity and gender equality at the workplace.

Interested candidates should submit their CVs to the email address [email protected], before the deadline indicated below.

Please indicate on the subject of the email the title of the position you are applying for, for full position description for the noted posts, please visit websites NCCI and F-Job.

ALL APPLICATIONS/ CVs SHOULD BE RECEIVED BY February 16^th , 2023 at 4:00 PM

Potential candidates for the post will be contacted for an interview and processed according to Mercy Corps Human Resources policies and procedures. Please note that only shortlisted applicants will be contacted for potential interview. Any documents submitted will remain with Mercy Corps and will not be returned to candidates.

Female Candidates are encouraged to apply for This Position. Mercy Corps is an equal opportunity employer. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global Impact.

Mercy Corps Iraq offers a variety of arrangements that enable women to excel in their careers. Mercy Corps

Iraq ensures a safe and inclusive working environment for women and men through field security training and measures to provide secure working arrangements on-site and in the office.