All INTERSOS employees are expected to perform their roles and responsibilities according to the INTERSOS
charter of values, code of ethics, PSEA and Child Protection policies. The job description is mandatory for all
positions within INTERSOS and shall be signed by the employee within the first week of employment.
Purpose/objective of the position:
The Case Manager is responsible for supervising and managing a team of Case Workers, ensuring that
principles of case management are respected and that quality services are being provided to persons with
protection concerns. He/she will support and coach Case Workers throughout the case management
process and directly handle complex cases as needed.
Conduct an initial assessment with new caseworkers, prepare & implement a tailored induction
plan including shadowing, observing and conducting role plays;
Supervise and coach Case Workers in their duties using various methods such as observation,
shadowing, case file checks and bilateral case discussions;
Assign cases to Case Workers taking into consideration their experience level, caseload and
complexity of cases;
Ensure adherence of Case Workers to protection principles, code of conducts and internal SOPs;
Monitor timescales for response, decision-making and follow-up through the internal case
management platform and according to priority of case to ensure timely and appropriate support;
Monitor the documentation of cases through regular review of files and case management
platform and provide feedback to Case Workers;
Conduct regular case audits, to ensure that cases meet and maintain compliance with established
SOPs and minimum standards in case management;
Ensure the proper filing and archiving of case management files to maintain data confidentiality;
Review regularly staff caseloads to ensure they are manageable and in line with minimum
standards of not more than 25 open cases at a time;
Schedule and facilitate regular case management meetings with Case Workers to discuss specific
cases and general challenges in their tasks;
Identify staff gaps and training needs when they arise and communicate them to the Case
Management Officer for his/her action;
Identify and analyze protection trends in the overall caseload to inform protection programming;
Participate in case conferences with partners when required;
Carry out all tasks respecting key protection principles including but not limited to: PSEA, do no
harm, non-discrimination, confidentiality, accountability and need-to-know principles;
Contribute to regular service mapping exercises and updates of service directory;
Ensure good relationships and coordination with the main service providers in the area of
intervention to improve identification of persons with specific needs for prompt referral, follow up
and information sharing.
Manage a pool of 2 Case Workers and supervise all activities related to individual case management
(PSWN, CP, SGBV) in the area of intervention in accordance with case management steps, related
tools and procedures;
Ensure that all high-risk cases are promptly identified, directly assisted or referred to the right
Regularly verify the status of the case management database, conduct case reviews and provide
feedback to Case Managers and Workers;
Ensure proper storage of sensitive data through a correct use of internal databases and case
Ensure proper archiving of case files;
Assist CP/Education Officer in the planning and facilitation of the induction process for all newly
recruited case workers on protection principles, the case management process, the relevant SOPs
and the data filing and storing procedures (and other relevant topics);
Receive external and internal referrals in line with set criteria and allocate them among case
managers; ensure that referring agencies receive timely feedback on actions taken, when necessary
and appropriate in light of confidentiality requirements.
Education and professional experience:
University Degree in a related field e.g. Social Work, Psychology or equivalent.
2 years of relevant work experience (of which at least 1 year in a supervisory role).
Competencies: (Knowledge, Skills & Abilities)
Computer literacy (Word, Excel)
Respect and a non-discriminatory attitude
Ability to manage people and build their knowledge and skills
Good interpersonal and communication skills
Good reporting skills
Ability to show empathy
Ability to work under pressure
Fluency in Arabic (written and spoken)
Working knowledge of English (written and spoken)
How To Apply
INTERSOS is an equal opportunity employer and reserves the right for everyone to apply to its vacancies without any discrimination.
For those interested and meet the required criteria, please click HERE to apply.
Kindly note that:
- Only short-listed candidates will be contacted.
- Your resume must be uploaded in PDF format.
- INTERSOS is reviewing applications on a rolling basis, and we reserve the right to close the vacancy before the mentioned closing date.
- The preference will be given to qualified candidates from the recruitment area.
إنترسوس تتمتع بتكافؤ الفرص وتحتفظ بالحق للجميع في التقدم للوظائف الشاغرة دون أي تمييز.
للمهتمين والذين يستوفون المعايير المطلوبة ، يرجى النقر هنا للتقديم.
لطفا لاحظ ذلك:
- سيتم الاتصال فقط لمن يكون ضمن قائمة المرشحين المختصرة.
- يجب تحميل سيرتك الذاتية بصيغة
- تقوم انترسوس بمراجعة التقديمات بصورة دورية ، ونحتفظ بالحق في إغلاق الوظيفة الشاغرة قبل تاريخ الإغلاق المذكور في حال ايجاد الشخص المناسب.
- سيتم إعطاء الأفضلية للمرشحين المؤهلين من سكان المنطقة