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Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose

The Store Manager – Hypermarket is responsible for ensuring a seamless delivery of service within the assigned Hypermarkets, as well as driving the operations to ensure maximum sales, maximum profitability, optimum stock management, increase in customer satisfaction and continued business growth. The role holder is also responsible for overseeing and implementing action plans for improvement.


Role Details – Key Responsibilities and Accountabilities:

Hypermarket Strategy Development and Implementation

  • Ensure implementation of MAF Retail’s hypermarket plans in line with the hypermarket strategies and procedures in collaboration with the Head Office and Corporate Office

Commercial Performance

  • Apply qualitative and quantitative analysis to measure and evaluate commercial performance, and provide recommendations to increase profitability and sales turnover
  • Maximize sales and profitability by controlling costs within the budgetary guidelines
  • Identify internal and external opportunities for the hypermarket to enhance and optimize commercial performance
  • Initiate and ensure application of comparative studies between departments that can contribute to the efficiency of the commercial performance

Merchandise and Stock Management

  • Guarantee the application of the commercial policy agreed for the hypermarket and ensure a coherent price structure according to the strategy
  • Review and analyse stock and sales reports and implement corrective action to be taken if necessary
  • Collaborate regularly with the Merchandising teams to ensure attractive and convenient aisle display for customer
  • Coordinate regularly with Department Heads to ensure effective stock management (stock value, out of stock, orders and timely merchandise deliveries)
  • Audit merchandise plans/layouts and ensure effective implementation as per the required guidelines
  • Implement strategy to ensure lowest waste and shrinkage ratio

Hypermarket Service Functions

  • Oversee the enhancement of hygiene standards and the hypermarkets safety and security
  • Supervise the ongoing service and maintenance of the hypermarket’s assets
  • Lead and guide the team to drive and enhance customer service, and facilitate customers’ requirements as per the required standards
  • Lead the services functions to ensure that the hypermarket receives appropriate and efficient support services to run the day-to-day operations
  • Ensure that the hypermarket is in compliance with operating and customer service standards
  • Ensure that the hypermarket is in compliance with the MAF Retail’s health, safety and hygiene standards

Human Capital Responsibilities

  • Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
  • Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
  • Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
  • Develop and implement on the job-training for the team
  • Provide inputs for the development of annual manpower plan
  • Ensure the implementation of MAF Retail’s corporate policies and relevant procedures

Financial Responsibilities

  • Ensure alignment of procedures in accordance with the Delegation of Authority (DOA)
  • Assist in monitoring allocated budget to ensure compliance and highlight possible issues
  • Provide inputs on the preparation of budget when necessary
  • Provide inputs on cost reduction measures

Qualification, Experience & Skills

Minimum Qualifications/Education

  • Bachelor’s Degree in Business Administration
  • Master’s Degree in in Business Administration is preferred

Minimum Experience

  • 8+ years relevant experience in a similar role, 5+ years in a Retail Business


  • Excellent interpersonal and communication skills
  • Strong people and negotiation skills – capable to easily build relationships across all levels
  • Leadership skills
  • Strong and pragmatic problem solving coupled with analytical capabilities

Highly organized with strong multitasking skills

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