Psychosocial Support (PSS) Team Leader - IQ Talent Marketplace

Duty station:             

Erbil Office, Refugee camps of (Darashakran, Kawergosk, Qushtapa, Basirma), and urban areas.  

Summary of Position: 

The PSS Team Leader manages a team of PSS professionals and is accountable for organizing, planning, monitoring, and overseeing structural and non-structural PSS activities. The leader also focusses on developing the team’s capacity through training and coaching while assessing the impact of PSS programs through regular monitoring and evaluation.

Essential Duties and Responsibilities:

• Oversee all structural and non-structural PSS activities, ensuring they align with organizational goals and are implemented in a timely and effective manner.
• Manage and provide leadership to a team of PSSs, including organizing, planning, and monitoring their activities to ensure quality standards are met.
• Develop the capacity of the PSS team through training, mentoring, and coaching, and ensure that they have the necessary skills to provide effective psychosocial support services to clients.
• Conduct regular monitoring and evaluation of the impact of PSS programs, and adapt programs based on identified needs to ensure they remain relevant and effective.
• Ensure compliance with organizational policies and procedures, as well as local laws and regulations governing the provision of psychosocial support services.
• Maintain accurate records and documentation of PSS activities, including data collection and reporting.
• Represent the organization in meetings and forums related to psychosocial support services.
• Provide reports to senior management on the status and progress of PSS programs, including any challenges or opportunities for improvement.
• Ensure that the PSS team provides services that are culturally sensitive, non-discriminatory, and meet the needs of the target population.
• Collaborate with other departments and stakeholders to promote an integrated approach to service delivery that aligns with the organization’s mission and objectives.
• Conduct regular training and capacity-building activities for other staff, volunteers, and partners to raise awareness of psychosocial support and promote its importance.
• Stay up to date with current research, trends, and emerging practices in the field of psychosocial support, and apply this knowledge to improve PSS service delivery.
• Develop relationships with key stakeholders, including UNHCR, government agencies, and other organizations.
• Coordinate and facilitate regular team meetings, consultations, and other activities that promote collaboration, learning, and continuous improvement.
• Participate in relevant networks, conferences, and other forums to share knowledge and experiences and stay abreast of the latest developments in the field of psychosocial support.

Organization Development:

• Ensures that all PSS team members know and adhere to the organization’s policies and procedures for preventing sexual exploitation and abuse (PSEA) and other safeguarding procedures.
• Ensures that all new and old staff are trained on the policies and procedures.
• Helps create a safe and respectful environment for all team members and the people we serve.

Qualifications:

• Bachelor’s or master’s degree in social work, psychology, counseling, or a related field.
• Minimum of 3 years of experience working in the field of psychosocial support, including at least 2 years in a leadership or supervisory role.
• Fluent in Arabic and English languages is essential.
• Strong knowledge of psychosocial support theories, techniques, and best practices.
• Excellent interpersonal, communication, and team-building skills.
• Ability to work effectively under pressure and to manage multiple tasks and priorities simultaneously.
• Proficiency in monitoring and evaluation techniques, data analysis, and report writing.
• Ability to work effectively with a diverse range of stakeholders, including clients, staff, partners, and community members.
• Computer literacy in Microsoft Office (Word and Excel).
• Can travel throughout Kurdistan and stay in other city.

How to apply?

 Interested applicants who meet the above criteria should send their CV to this email address: [email protected]

Note: Only short-listed candidates will be contacted for the interview.