Majid Al Futtaim
Role Purpose
The Team Leader is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.
Responsibilities
Role Details – Key Responsibilities and Accountabilities:
Commercial Performance
- Oversee and implement the commercial policy agreed for the store pricing
- Oversee the products assortment in the section
- Negotiate internal promotions with suppliers to enforce the image of discount inside the section (Promo-Book
- Monitor the NPS in the section work on improving areas that needs development.
Merchandise and Stock Management
- Provide input on the price image and freshness image
- Ensure proper stock management (Preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries)
- Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report
- Control orders and follow up on deliveries
- Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable
- Maintain the goods in the designated areas and keep them in good condition
- Manage and control displays to ensure correct pricing and Plano-gram is implemented at all times
- Control merchandisers’ attendance and performance
Store Service Functions
- Enforce safety, health and security rules as per internal standards and external rules and regulations
- Ensure the implementation of the security and hygiene procedures for assets and employees in the section
- Ensure the team is delivering excellent customer service when answering questions and promoting sales
- Enforce the application and protection of company’s “Know-How”
- Attend to customers when they need support and offer solutions
Human Capital Responsibilities
- Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions
- Develop employee schedule for staff members in team
- Monitor and observe sales personnel to ensure that they are working according to company rules and work protocols
- Provide training and feedback to direct reports
- Provide assistance to newly hired staff to make them understand the work and carry out their duties effectively
- Intervene during special circumstances, such as customer complaints and issues, to ensure problems are resolved
- Teach store personnel the importance of good customer relations and its impact on sales and company reputation
- Motivate sales teams to meet their specific targets by emphasizing on working “better
Minimum Qualifications/education
Diploma in Commerce or Finance
Minimum Experience
- 3+ years in Retail operations role
Skills
- Pleasant and warm disposition with a customer service orientation
- Clear communicator
- People orientated and able to build team spirit and motivation
- Detail orientated
- Action oriented
To apply for this job please visit careers.majidalfuttaim.com.