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  • Full Time
  • Iraq
  • TBD USD / Year

  • Job applications may no longer being accepted for this opportunity.

Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose

The Team Leader is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.


Role Details – Key Responsibilities and Accountabilities:

Commercial Performance

  • Oversee and implement the commercial policy agreed for the store pricing
  • Oversee the products assortment in the section
  • Negotiate internal promotions with suppliers to enforce the image of discount inside the section (Promo-Book
  • Monitor the NPS in the section work on improving areas that needs development.

Merchandise and Stock Management

  • Provide input on the price image and freshness image
  • Ensure proper stock management (Preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries)
  • Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report
  • Control orders and follow up on deliveries
  • Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable
  • Maintain the goods in the designated areas and keep them in good condition
  • Manage and control displays to ensure correct pricing and Plano-gram is implemented at all times
  • Control merchandisers’ attendance and performance

Store Service Functions

  • Enforce safety, health and security rules as per internal standards and external rules and regulations
  • Ensure the implementation of the security and hygiene procedures for assets and employees in the section
  • Ensure the team is delivering excellent customer service when answering questions and promoting sales
  • Enforce the application and protection of company’s “Know-How”
  • Attend to customers when they need support and offer solutions

Human Capital Responsibilities

  • Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions
  • Develop employee schedule for staff members in team
  • Monitor and observe sales personnel to ensure that they are working according to company rules and work protocols
  • Provide training and feedback to direct reports
  • Provide assistance to newly hired staff to make them understand the work and carry out their duties effectively
  • Intervene during special circumstances, such as customer complaints and issues, to ensure problems are resolved
  • Teach store personnel the importance of good customer relations and its impact on sales and company reputation
  • Motivate sales teams to meet their specific targets by emphasizing on working “better

Minimum Qualifications/education

Diploma in Commerce or Finance

Minimum Experience

  • 3+ years in Retail operations role


  • Pleasant and warm disposition with a customer service orientation
  • Clear communicator
  • People orientated and able to build team spirit and motivation
  • Detail orientated
  • Action oriented

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