DCS Service Engineer - IQ Talent Marketplace

Job Description

Job Summary

The role of the Field Service Engineer is to provide residential site services for Emerson’s DeltaV System including maintenance services, diagnostics, installation and commissioning, start-up and problem resolution

The Service Engineer is the link between customer needs/constraints and the Emerson Systems and Software Operations teams. He works within the Lifecycle services organization.

Job Description

Perform as a focal point for customer technical support including service contracts, projects, and technical solutions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. Responsible for coordination of Emerson personnel and service activities to ensure the delivery of the results expected by the customer.

Job Responsibilities

• Perform service and maintenance tasks in accordance with customer schedule on daily & rotation basis.
• Provide recommendations to the customer on product or solutions, enhancements and system health checks.
• Lead the process of providing resolution to complex technical issues and resolve Customer disruptive events, where appropriate consulting with Emerson CSE (GSC and Product Engineering).
• Participate in and lead client support activities such as site surveys; FEED studies; troubleshooting / support call resolution; system modifications and training.
• Provide on-site on-the-job customer instruction in the application, maintenance and operation of Emerson products.
• Proactively identify Service/Product opportunities and assist the sales process
• Proactively promote service, start up and commissioning services and support the sales team as required.
• Comply with all Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson internal procedures.

Basic Qualifications

• Bachelor’s Degree in an Engineering discipline (including control engineering, computer science, Instrumentation, or electronics, etc.).
• fresh graduated
• Fluent English verbal and written communication skills.

Preferred Qualifications

• The engineer must be able to effectively communicate with customers, and team members to recommend potential quality and efficiency improvements, share technical knowledge and report technical problems
• Sound knowledge of Emerson, Systems and Software products and services
• In-depth knowledge and experience of automation and control systems in process industries,
• Multidiscipline knowledge (Customer side and Emerson full portfolio)
• Good verbal and written communication skills
• This role is required constantly presence on customer site in Iraq