INGO Heartland Alliance
  • Contract
  • Kirkuk,Iraq
  • TBD USD / Year

  • Job applications may no longer being accepted for this opportunity.

Heartland Alliance International


Position Title:聽Reception

Reports To:聽Accountability and Outreach Team Leader


About Heartland Alliance International

Heartland Alliance International鈥檚 (HAI)聽mission is to secure the rights and well-being of marginalized people and communities.聽HAI envisions a world in which those whose rights have been violated are safe and empowered to actively engage in their communities and be at the forefront of social change.聽聽In Iraq, HAI provides holistic services focusing on psychosocial support, legal aid, violence prevention, livelihoods strengthening, and social cohesion to diverse vulnerable populations.

Position Summary

The Project: The HAI is launching a six months project to monitor protection situations and provide legal services in Kirkuk Governorate and Tuz Khurmatu. The aim of this project is to ensure that internally displaced persons (IDPs) and refugees in the target areas have access to their basic legal rights and protections as mandated by Iraqi and international law.

This role will report to the Accountability and Outreach Team Leader and will receive guidance from the project manager. The Receptionist will be responsible for managing the front office operations at the Kirkuk CSC, which includes welcoming clients, directing them to the appropriate service or department, answering phone calls, and addressing any inquiries regarding the organization/project.

Essential Duties and Responsibilities

Essential Duties and Responsibilities:聽The Receptionist will be stationed at the Kirkuk CSC and will report directly to the Accountability and Outreach Team Leader. As a member of the project team, the Receptionist will be responsible for the following tasks:

1.聽聽聽聽聽 Greet visitors and people of concern either in person or via phone and direct them to legal/protection consultation rooms and the complaint box.

2.聽聽聽聽聽 Ensure a clean and secure reception area by adhering to procedures, regulations, and rules.

3.聽聽聽聽聽 Maintain continuity among work teams by documenting actions, continuing needs, and irregularities.

4.聽聽聽聽聽 Offer initial information to service recipients (Refugees and IDPs).

5.聽聽聽聽聽 Plan and schedule registration days for refugees at the Kirkuk CSC.

6.聽聽聽聽聽 Monitor and manage visitor flow to the community center.

7.聽聽聽聽聽 Enter data for PoCs and visitors, including all relevant details.

8.聽聽聽聽聽 Support the CSC Administration staff with weekly and monthly duties.

9.聽聽聽聽聽 Follow Heartland Alliance International policies and principles, as well as international human rights and humanitarian principles, including gender equality and child safeguarding.

10.聽聽 Collaborate and communicate with supervisors, team leaders, and coworkers.

11.聽聽 Submit daily, weekly, and monthly reports as directed by the supervisor or Project Manager.

12.聽聽 Respond to inquiries related to the organization or project.

13.聽聽 Schedule appointments and arrange follow-up visits.

14.聽聽 Perform basic bookkeeping, clerical, and filing duties.

15.聽聽 Carry out other assigned tasks and responsibilities by the direct supervisor or Project Manager.


路聽聽聽聽聽聽聽 Bachelor or Diploma degree in Administration or other related field.

路聽聽聽聽聽聽聽 Minimum 1-2 years of relevant experience working with NGOs in humanitarian settings.

路聽聽聽聽聽聽聽 Demonstrated understanding of protection principles.

路聽聽聽聽聽聽聽 Experience with Windows platform, including Word, Outlook, Excel, etc.

路聽聽聽聽聽聽聽 Excellent oral communication skills.

路聽聽聽聽聽聽聽 Excellent negotiation and relationship management skills, with the ability to proactively problem solve and find solutions

路聽聽聽聽聽聽聽 Proven ability to calmly, professionally, and successfully manage multiple priorities

路聽聽聽聽聽聽聽 Excellent negotiation and relationship management skills, with the ability to proactively problem solve and find solutions

路聽聽聽聽聽聽聽 Strong organizational skills

Language Skills:聽Fluent in Arabic (Mandatory), Kurdish and Turkish.

English Proficiency Level Required: Intermediate

Arabic Proficiency Level Required: Advanced

Kurdish Proficiency Level Required: Advanced

Turkish Proficiency Level Required: Advanced

Other Skills and Qualifications (required):

路聽聽聽聽聽聽聽 Excellent negotiation and relationship management skills, with the ability to proactively problem-solve and find solutions

路聽聽聽聽聽聽聽 Strong organizational skills

路聽聽聽聽聽聽聽 Interpersonal skills

路聽聽聽聽聽聽聽 Initiative and problem-solving abilities

(1)聽聽 Microsoft Office.

(2)聽聽 Outlook/Exchange.

(3)聽聽 Internet Explorer or Google Chrome.

(4)聽聽 Windows operating systems.

Competencies required for the job

Physical Demands:

路聽聽聽聽聽聽聽聽Lives in Kirkuk district

路聽聽聽聽聽聽聽聽Must work in the duty station is in the Community Support Center in Kirkuk city center 5 days/week, 8 hours/day.

  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

How To Apply

Please send a cover letter (1 page maximum) explaining your interest and how your experience meets the qualifications required and a CV, to聽

Incomplete applications will not be considered. Only shortlisted candidates will be contacted. If you do not hear back from us within 2 weeks, please consider your application unsuccessful.

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, or HIV infection, in accord with the Organization’s AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Human Resources and Administration Office at (312) 660-1431

Deadline : 2023-02-21source: NCCI